Quality Assurance Manager
TELUS Digital is hiring a Quality Assurance Manager to oversee quality metrics and frameworks in a financial services context. The role involves monitoring KPIs like CSAT and NPS, conducting root cause analysis, and coaching QA Team Leaders. The position requires people management experience and an understanding of regulatory and call center operations. Success in this role leads to improved service delivery and cross-functional process optimization.
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Experience
1-2 years
Function
Quality Assurance
Work mode
Onsite, India
Company
Tier 2
What you will work on
TELUS Digital is hiring a Quality Assurance Manager to oversee quality metrics and frameworks in a financial services context. The role involves monitoring KPIs like CSAT and NPS, conducting root cause analysis, and coaching QA Team Leaders. The position requires people management experience and an understanding of regulatory and call center operations. Success in this role leads to improved service delivery and cross-functional process optimization.
TAL's take
Solid role at an established global digital services firm with clear management responsibilities, though the tech requirements are thin.
Well-defined responsibilities for a Quality Assurance Manager role in a call center/service operation context.
Salaries at TELUS Digital
4.0 LPA average
Based on 2 Grapevine salary entries for TELUS Digital.
Other roles
0 - 2 years
3 LPA average
Range: 3 - 3 LPA
Other roles
2 - 4 years
5 LPA average
Range: 5 - 5 LPA
Must haves
- 1-2 years of direct people leadership experience
- Deep understanding of call center operations
- Knowledge of financial services products
- Understanding of regulatory frameworks
- Strong analytical and problem-solving skills
- Bachelor's degree in business administration, finance, or related field
About the company
Global customer experience and digital services firm, strong industry presence but not in the core Tier 1 list.
Posts mentioning TELUS Digital
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