IT Customer Service Representative
This role is for an IT Support Manager based in India to oversee infrastructure support operations for a corporate client. The candidate will lead service delivery, manage incidents and outages, and ensure adherence to ITIL standards and SLAs. Requires 6+ years of experience in Windows and cloud infrastructure, plus proven team management skills. The role operates within a 24/7 global support framework.
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Experience
6+ years
Function
Support
Work mode
Onsite, India
Company
Tier 3
What you will work on
This role is for an IT Support Manager based in India to oversee infrastructure support operations for a corporate client. The candidate will lead service delivery, manage incidents and outages, and ensure adherence to ITIL standards and SLAs. Requires 6+ years of experience in Windows and cloud infrastructure, plus proven team management skills. The role operates within a 24/7 global support framework.
TAL's take
Third-party recruitment agency listing with undefined client details and generic operational role requirements.
Role is well-defined as an IT support management position, though the client remains anonymous.
Must haves
- 6+ years of experience in Microsoft Windows and cloud-based IT infrastructure
- Minimum 2 years of experience in team or shift management roles
- Strong understanding of ITIL processes
- Hands-on experience in IT operations and service desk environments
- Knowledge of hardware, software, networking, and security
- Strong communication and customer-centric mindset
Tools and skills
Nice to have: microsoft 365, desktop transformation, network infrastructure, comptia a+, mcp, ccna, cloud certifications.
About the company
Jobgether is a recruitment platform / staffing agency, not a direct hiring product company.