(IND) RESOLUTION COORDINATOR, CONTACT CENTER
The Resolution Coordinator at Walmart Global Tech manages high-volume customer inquiries via phone, chat, and email to ensure service excellence. This role requires navigating multiple systems to resolve issues while adhering to strict SLAs and quality compliance. Candidates must be proficient in basic computer software and comfortable working in a 24/7 rotating shift environment. The position is based in Bengaluru or Chennai and offers opportunities for career progression within a global retail leader.
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Experience
0-1 years
Function
Support
Work mode
Onsite, India
Company
Tier 1
What you will work on
The Resolution Coordinator at Walmart Global Tech manages high-volume customer inquiries via phone, chat, and email to ensure service excellence. This role requires navigating multiple systems to resolve issues while adhering to strict SLAs and quality compliance. Candidates must be proficient in basic computer software and comfortable working in a 24/7 rotating shift environment. The position is based in Bengaluru or Chennai and offers opportunities for career progression within a global retail leader.
TAL's take
Solid entry-level role at a Tier 1 company, though focused on support operations rather than core engineering.
Clear expectations for support volume, channel usage, and shift requirements.
Salaries at Walmart Global Tech
20.8 LPA average
Based on 1 Grapevine salary entries for Walmart Global Tech.
Other roles
4 - 6 years | Software engineer
20 LPA average
Range: 20 - 20 LPA
Must haves
- 0-12 months customer service experience
- Excellent written and verbal communication skills
- Type minimum 25 WPM
- Proficient with Microsoft Office programs
- Flexible to work 24/7 rotational shifts including nights
Tools and skills
About the company
Walmart Global Tech is a major engineering hub for a Tier 1 global retailer.
Posts mentioning Walmart Global Tech
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