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Technical Support Manager - Cloud SRE

DatavailMumbai, Maharashtra, IndiaPosted 19 May 2026

Datavail is seeking an experienced SRE Support Manager to lead multi-cloud managed services operations across AWS, Azure, and Google Cloud. The role involves managing 24x7 support teams, establishing SLI/SLO frameworks, and driving operational excellence through automation and incident management. Candidates must have deep expertise in cloud operations, observability tools, and SRE principles to ensure high availability and customer satisfaction. The position serves as a senior escalation point and bridge between engineering teams and enterprise customers.

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Experience

12+ years

Function

Operations

Work mode

Onsite, India

Company

Tier 2

What you will work on

Datavail is seeking an experienced SRE Support Manager to lead multi-cloud managed services operations across AWS, Azure, and Google Cloud. The role involves managing 24x7 support teams, establishing SLI/SLO frameworks, and driving operational excellence through automation and incident management. Candidates must have deep expertise in cloud operations, observability tools, and SRE principles to ensure high availability and customer satisfaction. The position serves as a senior escalation point and bridge between engineering teams and enterprise customers.

TAL's take

Quality 60/1005/5 clarityTier 2 company

Solid tier-2 role with clear leadership responsibilities in a managed services environment.

The JD provides a highly detailed breakdown of responsibilities, technical requirements, and team structure.

Must haves

  • 12+ years overall experience
  • 3+ years in team leadership or support management
  • Experience managing multi-cloud operations across AWS, Azure, or GCP
  • Proficiency in SRE practices including SLI, SLO, SLA, and error budgets
  • Hands-on experience with observability tools like Datadog, Grafana, or Prometheus
  • Experience with scripting in Python, Bash, or PowerShell

Tools and skills

awsazuregoogle cloudlinuxwindows serverkubernetesdockerslisloslapythonbashpowershellterraformgithub actionsjenkinsamazon cloudwatchazure monitorgoogle cloud operations suitedatadoggrafanaprometheus

Nice to have: itil, itsm, aws certification, azure certification, gcp certification.

About the company

Datavail is an established managed services and IT consulting firm with over 17 years in the industry.

Posts mentioning Datavail

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