Senior Director - Customer Success
Locus is seeking a Senior Director of Customer Success to lead post-sales strategy and team management for their APAC enterprise accounts. The role involves building scalable CS frameworks, driving net revenue retention, and mentoring a distributed team across diverse logistics markets. Candidates must have extensive B2B SaaS leadership experience in supply chain or logistics sectors. This high-impact position works closely with executives to define the customer journey and ensure enterprise-level ROI.
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Experience
12+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Locus is seeking a Senior Director of Customer Success to lead post-sales strategy and team management for their APAC enterprise accounts. The role involves building scalable CS frameworks, driving net revenue retention, and mentoring a distributed team across diverse logistics markets. Candidates must have extensive B2B SaaS leadership experience in supply chain or logistics sectors. This high-impact position works closely with executives to define the customer journey and ensure enterprise-level ROI.
TAL's take
Senior leadership role at a well-regarded global logistics SaaS firm with clear strategic impact.
JD clearly defines expectations, scope, domain, and experience requirements for a regional leadership role.
Salaries at Locus
19.6 LPA average
Based on 10 Grapevine salary entries for Locus.
Other roles
0 - 2 years | L1
19 LPA average
Range: 18 - 20 LPA
Accounting
2 - 4 years | L2
8 LPA average
Range: 8 - 8 LPA
Engineering
2 - 4 years | L2
15 LPA average
Range: 15 - 15 LPA
Other roles
2 - 4 years | L2
18 LPA average
Range: 18 - 19 LPA
Must haves
- 12+ years in Customer Success, Account Management, or Strategic Consulting
- 5+ years leading CS teams in a senior leadership capacity
- Experience managing strategic enterprise accounts ($500K+ ARR) in B2B SaaS
- Strong domain knowledge in Supply Chain Management or Logistics
- Experience managing geographically distributed teams across multiple APAC markets
Tools and skills
About the company
Established B2B SaaS logistics company with global presence, acquired by Ingka Group.
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