Service Desk, Subject Matter Expert
Kyndryl is seeking a Service Desk Subject Matter Expert to lead service delivery and process improvement within their digital workforce services. The role involves managing support staff, overseeing knowledge management, and ensuring service levels are met through quality control and agile practices. Candidates must have experience in team leadership, process design, and ITIL methodologies. This position offers a dynamic, hybrid-friendly environment with significant opportunities for professional growth.
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Experience
4+ years
Function
Support
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Kyndryl is seeking a Service Desk Subject Matter Expert to lead service delivery and process improvement within their digital workforce services. The role involves managing support staff, overseeing knowledge management, and ensuring service levels are met through quality control and agile practices. Candidates must have experience in team leadership, process design, and ITIL methodologies. This position offers a dynamic, hybrid-friendly environment with significant opportunities for professional growth.
TAL's take
Stable global IT infrastructure company offering a well-defined service management role with clear team and process ownership.
Clear and coherent JD detailing responsibilities in service desk management, quality management, and process improvement.
Salaries at Kyndryl
12.6 LPA average
Based on 45 Grapevine salary entries for Kyndryl.
Information Technology
0 - 2 years | L1
5 LPA average
Range: 5 - 5 LPA
Operations
0 - 2 years | L1
3 LPA average
Range: 3 - 4 LPA
Engineering
0 - 2 years | L1
5 LPA average
Range: 5 - 5 LPA
Other roles
0 - 2 years | L1
4 LPA average
Range: 2 - 6 LPA
Must haves
- 4-5+ years of experience overall
- team management and client interaction skills
- knowledge of itil & it service management
- in-depth knowledge of agile framework / practices
- proficiency in ms office for reporting and analysis
Tools and skills
Nice to have: itil certification, design thinking.
About the company
Kyndryl is a major global IT infrastructure services company, spin-off from IBM, classified as a large, established service provider.
Posts mentioning Kyndryl
Interview tips
Hi folks, tomorrow i have an interview for Associate software engineering- network automation development in 'Kindryll' , can anyone give some tips if anyone has attended or any sort of experience in in this company past experience, anything would be helpful.
Kyndryl Referral
Hi folks, can anyone working in Kyndryl help me with a referral for an opening, I have the job details
Kyndryl Referral
Hi folks, can anyone working in Kyndryl help me with a referral for an opening, I have the job details