IT Technical Support Engineer
Nityo Infotech is seeking an IT Technical Support Engineer to join their service desk team in Singapore. You will provide Level 1 and Level 2 support for end-users, covering Windows 11, Office 365, hardware, and network connectivity. The role requires experience with SCCM, Active Directory, and remote support tools in an enterprise environment. You will collaborate with global IT teams to maintain high-quality operational standards and documentation.
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Experience
2-5 years
Function
Support
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
Nityo Infotech is seeking an IT Technical Support Engineer to join their service desk team in Singapore. You will provide Level 1 and Level 2 support for end-users, covering Windows 11, Office 365, hardware, and network connectivity. The role requires experience with SCCM, Active Directory, and remote support tools in an enterprise environment. You will collaborate with global IT teams to maintain high-quality operational standards and documentation.
TAL's take
Solid tier-2 service provider offering a standard, well-defined IT support role with clear responsibilities.
The JD provides a very clear breakdown of duties, stack, and expectations for the service desk environment.
Must haves
- 2-5 years experience in IT Service Desk or Desktop Support
- Strong knowledge of Microsoft Windows 11 and Office 365
- Experience with Active Directory and SCCM
- Proficiency in troubleshooting hardware, network, and VPN/Citrix connectivity
- Ability to work in a fast-paced enterprise environment
Tools and skills
Nice to have: itil, endpoint security.
About the company
Nityo Infotech is a established global IT services and consulting firm.
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