Customer Service Operations Manager
SgT Group is a global textile and apparel quality management firm seeking an Operations Manager in Delhi. This role involves overseeing the full inspection operations lifecycle, leading a customer service team, and managing client relationships. The successful candidate will leverage extensive garment industry experience to enhance operational efficiency and maintain quality standards. It is a strategic leadership position requiring strong coordination across international teams and departments.
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Experience
10+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
SgT Group is a global textile and apparel quality management firm seeking an Operations Manager in Delhi. This role involves overseeing the full inspection operations lifecycle, leading a customer service team, and managing client relationships. The successful candidate will leverage extensive garment industry experience to enhance operational efficiency and maintain quality standards. It is a strategic leadership position requiring strong coordination across international teams and departments.
TAL's take
Solid established company with a clearly defined operational leadership role, though lacks specific tech stack requirements.
Very clearly defined responsibilities regarding the operational lifecycle, team management, and stakeholder coordination in the garment industry.
Must haves
- Minimum 10 years experience as a merchandiser in garment/textile industry
- At least 3 years of proven team supervision or management experience
- Deep practical knowledge of garment manufacturing processes
- Knowledge of quality control methodologies and industry standards
About the company
Established international quality management firm, though not a top-tier tech unicorn.