Lead Fraud & Claims Operations Representative
Wells Fargo is seeking a Lead Fraud and Claims Operations Representative to provide leadership and subject matter expertise within their Detection and Transaction Fraud Risk group. The role involves managing fraud alerts, conducting complex investigations, and ensuring compliance with US banking regulations like Regulation E and AML/KYC. The candidate will also be responsible for coaching team members, improving processes, and collaborating with cross-functional partners. This position requires experience in financial services and the flexibility to work non-standard hours.
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Experience
3+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Wells Fargo is seeking a Lead Fraud and Claims Operations Representative to provide leadership and subject matter expertise within their Detection and Transaction Fraud Risk group. The role involves managing fraud alerts, conducting complex investigations, and ensuring compliance with US banking regulations like Regulation E and AML/KYC. The candidate will also be responsible for coaching team members, improving processes, and collaborating with cross-functional partners. This position requires experience in financial services and the flexibility to work non-standard hours.
TAL's take
Solid established firm with a clear operational scope, though the role is heavily focused on routine banking operations and compliance rather than high-impact engineering.
Well-defined operational scope with clear responsibilities in fraud investigations, team coaching, and regulatory compliance.
Watchouts
- Flexibility to work night shifts, rotational schedules, weekends, and holidays
Salaries at Wells Fargo
24.7 LPA average
Based on 857 Grapevine salary entries for Wells Fargo.
Operations
0 - 2 years | S1
6 LPA average
Range: 3 - 16 LPA
Operations
2 - 4 years | AVP
9 LPA average
Range: 4 - 20 LPA
Operations
4 - 6 years | P2
7 LPA average
Range: 5 - 13 LPA
Operations
6 - 8 years | P3
19 LPA average
Range: 9 - 27 LPA
Must haves
- 3+ years experience in customer service, financial services, fraud, or investigations
- Knowledge of fraud lifecycle (debit, credit, check, digital)
- Understanding of US banking regulations (Regulation E, AML/KYC)
- Ability to lead, coach, and mentor team members
- Flexibility to work night shifts, rotational schedules, weekends, and holidays
Tools and skills
About the company
Global banking institution with established operations, falling into Tier 2 for general professional roles.
Posts mentioning Wells Fargo
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Wells fargo referral
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