Customer Contact Comms Analyst-Voice
Accenture is hiring a Customer Contact Comms Analyst to manage customer queries, escalations, and complaints within a support vertical. The role involves resolving issues through various digital channels to meet service level agreements. Candidates are expected to handle email and chat processes while maintaining high quality standards. This is an individual contributor role based in Gurugram requiring adaptability and rotational shift work.
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Experience
3-5 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Accenture is hiring a Customer Contact Comms Analyst to manage customer queries, escalations, and complaints within a support vertical. The role involves resolving issues through various digital channels to meet service level agreements. Candidates are expected to handle email and chat processes while maintaining high quality standards. This is an individual contributor role based in Gurugram requiring adaptability and rotational shift work.
TAL's take
The role is at a major global firm but is a standard, entry-to-mid level support position with limited scope.
The JD clearly defines the support vertical, required skills, and the nature of the individual contributor role.
Salaries at Accenture
12.7 LPA average
Based on 5,657 Grapevine salary entries for Accenture.
Information Technology
0 - 2 years | L12
3 LPA average
Range: 2 - 8 LPA
Human Resources
0 - 2 years | L12
5 LPA average
Range: 4 - 8 LPA
Accounting
0 - 2 years | L12
6 LPA average
Range: 5 - 8 LPA
Operations
0 - 2 years | L12
3 LPA average
Range: 2 - 5 LPA
Must haves
- 3-5 years of experience
- Proficiency in omnichannel customer communications
- Experience in email and chat processes
- Strong typing skills
- Ability to work in rotational shifts
Tools and skills
About the company
Accenture is a large global professional services firm, classified as Tier 2 for general support roles.
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