Service Delivery Head
The Service Delivery Head at Pashet will oversee all managed services accounts within the IT infrastructure division. This executive will own operational excellence, service transitions, and client relationship management for enterprise and mid-market portfolios. The role requires deep technical experience in infrastructure domains combined with proven P&L management and leadership of large multi-disciplinary teams. It is a strategic role focused on scaling delivery, driving customer satisfaction, and ensuring profitability.
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Experience
20+ years
Function
Operations
Work mode
Onsite, UAE
Company
Tier 2
What you will work on
The Service Delivery Head at Pashet will oversee all managed services accounts within the IT infrastructure division. This executive will own operational excellence, service transitions, and client relationship management for enterprise and mid-market portfolios. The role requires deep technical experience in infrastructure domains combined with proven P&L management and leadership of large multi-disciplinary teams. It is a strategic role focused on scaling delivery, driving customer satisfaction, and ensuring profitability.
TAL's take
Senior executive role with significant P&L and operational responsibility, though company brand is not globally prominent.
Highly specific job description outlining clear responsibilities across operations, transition, and client management.
Must haves
- 20+ years of progressive experience in IT infrastructure
- 8–10 years in senior leadership managing large-scale service delivery organizations
- Hands-on experience across datacenter, network, systems, cloud, and end-user domains
- Proven track record of managing multi-client managed services portfolios with full P&L accountability
- Demonstrated experience in service transition
- Bachelor degree in Computer Science, Information Technology, Engineering, or related field
Tools and skills
Nice to have: aws, azure, gcp, vmware, cisco, iso 20000, iso 27001, pmp, prince2.
About the company
Unfamiliar company in the IT services sector, defaulting to mid-tier.
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