Technical Account Manager(Remote)
Level AI is a Series C startup building an AI-native platform for contact centers. This Technical Account Manager role involves onboarding clients, managing relationships, and ensuring successful implementation of AI support solutions. Candidates need 2-3 years of technical and customer-facing experience with a focus on SaaS, APIs, and cloud services. The role requires strong project management and communication skills to serve as a consultant for clients.
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Experience
2-3 years
Function
Support
Work mode
Remote, India
Company
Tier 2
What you will work on
Level AI is a Series C startup building an AI-native platform for contact centers. This Technical Account Manager role involves onboarding clients, managing relationships, and ensuring successful implementation of AI support solutions. Candidates need 2-3 years of technical and customer-facing experience with a focus on SaaS, APIs, and cloud services. The role requires strong project management and communication skills to serve as a consultant for clients.
TAL's take
Solid Series C startup, clear role responsibilities, and well-defined expectations for a customer-facing technical position.
Clear title, defined responsibilities, specific requirement profile, and clear team interaction context.
Must haves
- Bachelor's degree in CS, IS, or equivalent experience
- 2-3+ years of experience in a hands-on technical role
- 2-3+ years of experience delivering successful customer implementations
- Strong understanding of SaaS platforms, APIs, and cloud services
- Excellent project management skills
- Ability to communicate technical concepts to non-technical stakeholders
- Comfortable working EST hours
Tools and skills
Nice to have: salesforce, zendesk, generative artificial intelligence, aws connect, five9, genesys.
About the company
Series C startup, established, but not a globally recognized tier-1 brand.
Posts mentioning Level AI
State of Tech and AI in recruitment
AI helps jobseekers makes resume basis the job that it has only has created, and then screens it for fitment 🤦♂️ Level 999999 Unlocked ... This is the "ultimate" dog-fooding Meanwhile, you will also see more tech and AI in recruitment for - Talent discovery, Talent engagement, Talent management, Talent blah blah blah But you got to think.. if response and closure and experience are still issues, maybe it's time to realise 1/ Recruiters aren't the problem. Hiring managers are. And you have been barking up the wrong tree the whole time 2/ Planets aren’t aligned with Recruiters in general Maybe it’s time to offer the AI and Tech thingy to the Hiring Managers .. start with some AI-generated motivational posters.
Should I look for funding for my AI startup ?
Hey everyone, We've got an exciting journey ahead, and we're at a crossroads. Our AI startup is all set to take off, but we're fighting with an important question: should we seek funding for our startup ? Here's the scoop: Our team is hard at work on a game-changing problem-solving service platform. Right now, we've got the skills to create the entire product, but most of us are Python enthusiasts, and we could use some extra hands with diverse talents to take our venture to the next level, which do require funding. The story behind our decision to dive into the startup world is the success of our previous project. It gained some impressive traction, fueling our desire to turn it into a startup. But there's a hurdle on the horizon - funding. And also the investment landscape is in a bit of a winter chill right now. And we don't know much about the process of funding 😕. feel free to drop your advice in the comments below.
₹600-1500 for one hour of yours 💰💰
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