BPO Senior Manager
NTT DATA is seeking a Senior Operations Manager to oversee end-to-end delivery of sales operations for North American clients. The role involves leading and developing large teams, driving revenue targets and SLAs, and managing complex stakeholder relationships. Candidates must have extensive experience in BPO and international voice processes with a strong focus on data-driven decision-making. This is a senior-level onsite role based in Gurugram requiring a strategic mindset and significant operational expertise.
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Experience
10+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 1
What you will work on
NTT DATA is seeking a Senior Operations Manager to oversee end-to-end delivery of sales operations for North American clients. The role involves leading and developing large teams, driving revenue targets and SLAs, and managing complex stakeholder relationships. Candidates must have extensive experience in BPO and international voice processes with a strong focus on data-driven decision-making. This is a senior-level onsite role based in Gurugram requiring a strategic mindset and significant operational expertise.
TAL's take
Solid tier-1 company with a clearly defined operational leadership role, though it is a BPO-centric function.
Clear expectations regarding sales operations and team management, though the scope is broad as expected for a senior operations role.
Must haves
- 10+ years experience in BPO / sales operations
- Experience managing international voice processes
- Strong leadership and team management capability
- Deep understanding of sales operations and metrics
- Excellent client-facing communication skills
- Data-driven decision-making ability
Tools and skills
Nice to have: telecom industry experience.
About the company
Global IT services and consulting firm with significant scale and international presence.
Posts mentioning NTT DATA North America
Ntt data information processing services. How is the company? And how much variable is actually received by emps.
Need suggestion on salary
Hi i have 5.5 years in sap MM and hae hands on exp in sd/wm and cloud along with certifications Am getting 12.62 LPA at ltimindtree What shd be my ask in other companies? And also received a call from NTT data and they were saying 16LPA along with 10% variable and they were upfront saying that there cant be any negotiations on this and 3 days WFO and also need confirmation that i wont get retained and no other offer will be entertained, Is this right approach?
Anyone from NTT data referral
Anyone willing to refer me