Senior Vice President, Customer Care, AP
Mastercard is seeking an SVP of Customer Care for the APAC region to drive end-to-end operational excellence and organizational transformation. The role involves managing high-stakes escalations, overseeing service delivery performance, and partnering with global teams to enhance customer satisfaction. You will act as the primary senior liaison for top-tier customers and provide executive leadership across regional business and technology forums. This position requires deep expertise in crisis management and enterprise service delivery in a complex, matrixed environment.
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Experience
Experience not specified
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 1
What you will work on
Mastercard is seeking an SVP of Customer Care for the APAC region to drive end-to-end operational excellence and organizational transformation. The role involves managing high-stakes escalations, overseeing service delivery performance, and partnering with global teams to enhance customer satisfaction. You will act as the primary senior liaison for top-tier customers and provide executive leadership across regional business and technology forums. This position requires deep expertise in crisis management and enterprise service delivery in a complex, matrixed environment.
TAL's take
High-level executive role at a global Tier 1 company with significant regional accountability and strategic influence.
Well-defined executive leadership role with clear scope, regional focus, and stated success metrics.
Salaries at Mastercard
27.6 LPA average
Based on 95 Grapevine salary entries for Mastercard.
Operations
2 - 4 years | L8
15 LPA average
Range: 15 - 15 LPA
Legal
0 - 2 years | L9
7 LPA average
Range: 7 - 7 LPA
Engineering
0 - 2 years | L9
14 LPA average
Range: 10 - 22 LPA
Other roles
0 - 2 years | L9
15 LPA average
Range: 11 - 18 LPA
Must haves
- Senior leadership experience in technology customer support, operations, or enterprise service delivery
- Proven success leading large scale operational transformation and control implementation
- Strong executive presence with experience engaging C-suite customer stakeholders
- Deep understanding of incident, crisis, and escalation management at enterprise scale
- Ability to operate effectively in a matrixed, global organization
- Fluency in English
About the company
Global payments giant, recognized as a major technology and financial services leader.
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