Service Desk QA
This Service Desk QA role at Tata Consultancy Services focuses on maintaining service quality across ticket, call, and chat interactions. The successful candidate will audit interactions, categorize deviations, and coach teams on corrective actions. Strong technical understanding of networking, active directory, and DNS is required for effective troubleshooting. The role involves cross-functional collaboration and operationalizing QA frameworks like scorecards and sampling plans.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
3-6 years
Function
Quality Assurance
Work mode
Onsite, India
Company
Tier 2
What you will work on
This Service Desk QA role at Tata Consultancy Services focuses on maintaining service quality across ticket, call, and chat interactions. The successful candidate will audit interactions, categorize deviations, and coach teams on corrective actions. Strong technical understanding of networking, active directory, and DNS is required for effective troubleshooting. The role involves cross-functional collaboration and operationalizing QA frameworks like scorecards and sampling plans.
TAL's take
Solid tier-2 company with a well-defined operational QA role, though the JD is slightly generic in its technical requirements.
Clear and coherent role description for a quality assurance position within a service desk environment.
Salaries at Tata Consultancy Services
9.2 LPA average
Based on 27 Grapevine salary entries for Tata Consultancy Services.
Other roles
0 - 2 years | C1Y
6 LPA average
Range: 3 - 12 LPA
Other roles
2 - 4 years | C1Y
6 LPA average
Range: 3 - 14 LPA
Other roles
4 - 6 years | C1
6 LPA average
Range: 5 - 12 LPA
Other roles
6 - 8 years
11 LPA average
Range: 11 - 11 LPA
Must haves
- Strong analytical, communication, and presentation skills
- Experience auditing ticket quality, call, chat, and email interactions
- Ability to identify, diagnose, and categorize issues
- Technical expertise in networking, active directory, and DNS
- Coaching mindset for upskilling and productivity
Tools and skills
Nice to have: lms, qa framework design, scorecards, rubrics.
About the company
Large established IT services firm, historically stable but lower engineering brand compared to global product tier 1.
Posts mentioning Tata Consultancy Services
TATA IPL 2024 !
Who will win the tittle this time ?
Looking for a better Opportunity
I am writing to seek your assistance and suggestions on a new job.I have been a Scrum Master at Tata Consultancy Services (TCS) for the last eleven years. My work experience of twenty two years has seen me work in different sectors including telecom, IT, banking and collections where I have mainly assumed the roles of People Manager, Lead and Delivery Operations Manager. Being able to manage delivery operations effectively, my exposure has allowed me to develop an all-rounded approach towards business.I am now looking for a new challenge in Pune with good remuneration. I believe that my experience and qualifications would be beneficial to any organization.Should you happen to come across any suitable vacancies or connections to any other opportunities, please do not hesitate to assist me.
Need referral for data engineer having 3 yrs exp in SQL, PYSPARK, AWS, DS
I bring three years of expertise spanning AWS services (S3, EC2, Redshift, EMR), MySQL, Python, Linux, IBM DataStage, Apache Airflow, and integration technologies like IBM Workload Scheduler and ServiceNow. Proficient in project management with Jira and adept at ETL processes, I'm eager to contribute effectively to your team's success. Please let me know if there are any referrals available in the companies #Wipro #TataConsultancyServices #TataTechnologies #Cognizant #HCLTech #EYTechnologySolutions #EY #PwC #PwCIndia #Fujitsu #Delhivery #Shopee #Shopify #Indigo #Capgemini #Komgo #KPMGIndia #Infor #EcomExpressLimited #WalmartGlobalTechIndia #Walmart #ITCInfotech #Genpact #HexawareTechnologies #Honeywell #Meesho #Amazon #Flipkart #Mphasis #ZFGroup #ZS #Zoho #Deloitte #Deltek #Infosys #TechMahindra #IBM #Microsoft #Google #Facebook #Oracle #Cisco #Intel #Adobe #Nvidia #VMware #Salesforce #PayPal #Uber #Airbnb #Twitter #LinkedIn #Netflix #Qualcomm #Snapchat #Square #Dropbox #Slack #Reddit #Pinterest #IBM