Customer Support Associate
Steora is seeking a Customer Support Associate to provide administrative and document processing support for Canadian law firms. The role involves managing client tickets, performing legal research, and ensuring high-quality document preparation and formatting. Candidates require proficiency in document management and MS Office, with a strong emphasis on attention to detail. The position operates on a night shift schedule in Kolkata with a hybrid work-from-home policy.
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Experience
Experience not specified
Function
Support
Work mode
Hybrid, India
Company
Tier 3
What you will work on
Steora is seeking a Customer Support Associate to provide administrative and document processing support for Canadian law firms. The role involves managing client tickets, performing legal research, and ensuring high-quality document preparation and formatting. Candidates require proficiency in document management and MS Office, with a strong emphasis on attention to detail. The position operates on a night shift schedule in Kolkata with a hybrid work-from-home policy.
TAL's take
Entry-level support role at a smaller outsourcing firm with night shift requirements and modest growth indicators.
Clear responsibilities and scope focused on document processing for legal clients, though the title varies slightly from the description.
Must haves
- Bachelor’s degree
- Strong proficiency in document management software and MS Office Suite
- Strong knowledge in PDF document editing
- Exceptional written and verbal communication skills
- High level of attention to detail and organization
Tools and skills
Nice to have: chatgpt, ai tools.
About the company
Small outsourcing and business process management company with limited information on engineering scale.
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