Customer Service Executive
The CPF Board is hiring a Customer Service Executive to act as the primary interface for members regarding retirement and healthcare schemes. You will manage inquiries across phone, digital, and in-person channels while maintaining professional, personalized service. The role requires strong communication and problem-solving abilities within a high-volume support environment. This is a 1-year contract position with potential for permanent placement and promotion based on performance.
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Experience
0+ years
Function
Support
Work mode
Hybrid, Singapore
Company
Tier 2
What you will work on
The CPF Board is hiring a Customer Service Executive to act as the primary interface for members regarding retirement and healthcare schemes. You will manage inquiries across phone, digital, and in-person channels while maintaining professional, personalized service. The role requires strong communication and problem-solving abilities within a high-volume support environment. This is a 1-year contract position with potential for permanent placement and promotion based on performance.
TAL's take
Stable government role in public sector with clear career path, though scope is limited to customer service.
Role requirements and responsibilities are clearly defined for a customer service context.
Must haves
- Strong customer service for inbound/outbound calls and email
- Experience in a call centre environment
- Strong communication skills including active listening
- Ability to solve problems and resolve conflicts
- Capable of learning quickly and thinking on the spot
About the company
Government agency managing significant national pension and social security funds.