Service Management Governance (SMG)_APJ
Intelli Owl is seeking an Enhanced Operations Service Specialist to manage service delivery, KPI tracking, and root cause analysis for SAP-based enterprise cloud environments. The role requires deep expertise in SAP technologies like HANA, NetWeaver, and Sybase, along with experience in managed services and performance tuning. You will drive standardization and automation initiatives to improve server operations and customer system stability. This is a senior-level individual contributor role focused on maintaining high-quality service levels and managing escalations across the APJ region.
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Experience
8+ years
Function
Operations
Work mode
Remote, India
Company
Tier 2
What you will work on
Intelli Owl is seeking an Enhanced Operations Service Specialist to manage service delivery, KPI tracking, and root cause analysis for SAP-based enterprise cloud environments. The role requires deep expertise in SAP technologies like HANA, NetWeaver, and Sybase, along with experience in managed services and performance tuning. You will drive standardization and automation initiatives to improve server operations and customer system stability. This is a senior-level individual contributor role focused on maintaining high-quality service levels and managing escalations across the APJ region.
TAL's take
Solid professional requirements for a specialized SAP operations role at a tier-2 firm, though scope is strictly IC and company brand is neutral.
Clear expectations regarding SAP technical domains, process management, and service operations KPIs.
Must haves
- 8+ years of professional experience
- Hands-on experience in SAP Basis or related SAP performance management
- Practical knowledge of SAP NetWeaver, Business Objects, SAP HANA, and SAP Sybase ASE
- Experience with Managed/Hosting services or SAP Cloud Operations
- Root cause analysis methodologies and problem management
- Bachelor’s degree in CS, Engineering, or IT Management
Tools and skills
Nice to have: microsoft azure, aws, gcp, pmp, itil.
About the company
Unfamiliar company, default mid-tier.
Posts mentioning Intelli Owl
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