TECHNICAL LEAD L1
The Technical Lead role at Wipro involves overseeing process delivery and performance for Production Specialists in an Android-focused support environment. Key responsibilities include resolving technical escalations, documenting troubleshooting steps, and conducting technical training sessions to bridge team skill gaps. The candidate will ensure compliance with SLAs and maintain superior customer service standards. This position is suited for an experienced professional looking to lead technical support operations within a global IT services firm.
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Experience
5-8 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
The Technical Lead role at Wipro involves overseeing process delivery and performance for Production Specialists in an Android-focused support environment. Key responsibilities include resolving technical escalations, documenting troubleshooting steps, and conducting technical training sessions to bridge team skill gaps. The candidate will ensure compliance with SLAs and maintain superior customer service standards. This position is suited for an experienced professional looking to lead technical support operations within a global IT services firm.
TAL's take
Stable Tier-2 company with a well-defined technical support leadership role, though the JD is heavily focused on process management rather than core engineering.
The role clearly outlines responsibilities in technical support, escalation management, and team training within an Android product context.
Salaries at Wipro
12.6 LPA average
Based on 1,587 Grapevine salary entries for Wipro.
Information Technology
0 - 2 years | A3
3 LPA average
Range: 3 - 3 LPA
Other
0 - 2 years | A3
2 LPA average
Range: 2 - 2 LPA
Accounting
0 - 2 years | A3
5 LPA average
Range: 5 - 5 LPA
Operations
0 - 2 years | A3
4 LPA average
Range: 2 - 10 LPA
Must haves
- 5-8 years of experience
- Experience with Android applications
- Ability to resolve technical escalations
- Capability to conduct technical trainings
- Maintain compliance with service level agreements
Tools and skills
About the company
Wipro is an established global IT services and consulting firm.
Posts mentioning Wipro
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