Service Associate - Horizon Club
The Guest Service Officer at Shangri-La Singapore will join the Horizon Club team to provide exceptional service. Responsibilities include greeting guests, managing check-ins and check-outs, handling billing inquiries, and addressing guest concerns. Candidates must have at least one year of experience in an international-class hotel. The role focuses on building guest loyalty and coordinating with other departments for seamless operations.
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Experience
1+ years
Function
Support
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
The Guest Service Officer at Shangri-La Singapore will join the Horizon Club team to provide exceptional service. Responsibilities include greeting guests, managing check-ins and check-outs, handling billing inquiries, and addressing guest concerns. Candidates must have at least one year of experience in an international-class hotel. The role focuses on building guest loyalty and coordinating with other departments for seamless operations.
TAL's take
Solid hospitality brand, though the role is entry-level and generic within the support domain.
Clear expectations for a guest service role within a specific hotel club environment.
Watchouts
- we're a family
Must haves
- Minimum 1 years experience in a similar capacity in an international class hotel
About the company
Established international hotel chain.