Senior Program Manager , Customer Service Business
Amazon Business is seeking a Senior Program Manager to join their Customer Service team in Gurugram. The role involves coordinating complex projects, driving business-centric solutions, and partnering with cross-functional technical and operational teams. Candidates must demonstrate deep expertise in program management, data analysis, and stakeholder influence. The position offers significant exposure to senior leadership while shaping long-term business planning processes.
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Experience
5+ years
Function
Program and Project Management
Work mode
Onsite, India
Company
Tier 1
What you will work on
Amazon Business is seeking a Senior Program Manager to join their Customer Service team in Gurugram. The role involves coordinating complex projects, driving business-centric solutions, and partnering with cross-functional technical and operational teams. Candidates must demonstrate deep expertise in program management, data analysis, and stakeholder influence. The position offers significant exposure to senior leadership while shaping long-term business planning processes.
TAL's take
High-tier global company offering a senior role with significant leadership exposure and broad operational scope.
Clear expectations regarding program strategy, cross-functional stakeholder management, and analytical requirements.
Salaries at Amazon
25.8 LPA average
Based on 3,341 Grapevine salary entries for Amazon.
Information Technology
0 - 2 years | L3
7 LPA average
Range: 2 - 12 LPA
Other
0 - 2 years | L3
3 LPA average
Range: 2 - 4 LPA
Human Resources
0 - 2 years | L3
6 LPA average
Range: 5 - 7 LPA
Accounting
0 - 2 years | L3
2 LPA average
Range: 2 - 2 LPA
Must haves
- 5+ years of program or project management experience
- Experience using data and metrics to drive improvements
- Experience owning program strategy and end to end delivery
- Strong analytical and data gathering skills
- Lean Six Sigma Certification
Tools and skills
Nice to have: process improvement.
About the company
Amazon is a FAANG company and a global leader in technology.
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