Customer Service Analyst

Accenture is seeking a Customer Service Analyst to support US retirement solutions. The role involves acting as a primary point of contact for plan sponsors, managing relationships, and coordinating with internal teams to handle plan changes and requests. Applicants should have 3-5 years of experience in the US retirement services industry and possess excellent communication and organizational skills. This is an onsite role based in Gurugram requiring availability for evening shifts.

• 3+ years experience in US Retirement Services domain
• Experience in Plan Sponsor management
• Bachelor's degree
• Good verbal and written communication skills
• Good typing skill and attention to detail
• Good time management skills
• Open for evening shift

Accenture is a large global professional services firm with extensive operations but is generally classified as Tier 2 in the context of high-end product engineering recruitment.