Technical Support Engineer
Palo Alto Networks is seeking a senior-level Technical Support Engineer to join their remote cybersecurity team. The role focuses on managing complex post-sales escalations, providing fault isolation, performing root cause analysis, and creating technical documentation for customers. Candidates must have over three years of customer-facing support experience and strong expertise in networking and security protocols. This role involves working across multi-functional teams to resolve high-pressure technical issues.
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Experience
3+ years
Function
Support
Work mode
Remote, India
Company
Tier 1
What you will work on
Palo Alto Networks is seeking a senior-level Technical Support Engineer to join their remote cybersecurity team. The role focuses on managing complex post-sales escalations, providing fault isolation, performing root cause analysis, and creating technical documentation for customers. Candidates must have over three years of customer-facing support experience and strong expertise in networking and security protocols. This role involves working across multi-functional teams to resolve high-pressure technical issues.
TAL's take
High-tier global company offering a clear, senior-level individual contributor role in cybersecurity support.
The JD is very specific regarding technical requirements, escalations, and the nature of the support work.
Salaries at Palo Alto Networks
31.2 LPA average
Based on 34 Grapevine salary entries for Palo Alto Networks.
Engineering
0 - 2 years | L1
20 LPA average
Range: 17 - 23 LPA
Other roles
0 - 2 years | L1
12 LPA average
Range: 4 - 20 LPA
Other
2 - 4 years | 2
10 LPA average
Range: 10 - 10 LPA
Engineering
2 - 4 years | 2
15 LPA average
Range: 15 - 16 LPA
Must haves
- 3+ years of customer-facing technical support experience
- Expertise with Remote Access VPN solutions, IPSEC, PKI, and SSL
- Proficiency in TCP/IP and authentication protocols like LDAP and RADIUS
- Experience with networking technologies including ARP, LACP, 802.1Q, STP, and routing protocols
- Ability to independently debug complex networks with mixed media and protocols
- Excellent English written and verbal communication skills
Tools and skills
Nice to have: windows, linux, mac os, cisco, checkpoint, juniper, fortinet.
About the company
Palo Alto Networks is a prominent global cybersecurity leader and a publicly traded company.
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