Customer Support Executive
Customer Support Executive at SWIL - SwilERP for Retail & Distribution in the b2b saas domain. The role involves managing customer inquiries via phone, email, and chat, troubleshooting issues, and maintaining accurate records of interactions. Candidates must possess strong product knowledge and the ability to gather customer feedback for continuous improvement. This position is based in Jaipur and is best suited for an immediate joiner with a commerce background.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Customer Support Executive at SWIL - SwilERP for Retail & Distribution in the b2b saas domain. The role involves managing customer inquiries via phone, email, and chat, troubleshooting issues, and maintaining accurate records of interactions. Candidates must possess strong product knowledge and the ability to gather customer feedback for continuous improvement. This position is based in Jaipur and is best suited for an immediate joiner with a commerce background.
TAL's take
Average tier-2 company with a clearly defined but highly operational support role.
Crisp and well-defined responsibilities for a standard support role.
Must haves
- B.Com degree
- Ability to interact via phone, email, and chat
- Troubleshooting and issue resolution skills
- Maintain detailed customer records
- Immediate joiner
About the company
Established mid-stage software product company, default mid-tier.