Sr. Technical Support Engineer, Focused Services
Palo Alto Networks is seeking a Senior Technical Support Engineer to join their Focused Services team in Bengaluru. The role involves proactive and reactive troubleshooting, working alongside Technical Account Managers to resolve complex customer issues. You will be responsible for fault isolation, root cause analysis, and documenting technical solutions for top-tier enterprise customers. The position requires strong networking expertise and the ability to communicate effectively with technical and non-technical stakeholders.
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Experience
4+ years
Function
Support
Work mode
Onsite, India
Company
Tier 1
What you will work on
Palo Alto Networks is seeking a Senior Technical Support Engineer to join their Focused Services team in Bengaluru. The role involves proactive and reactive troubleshooting, working alongside Technical Account Managers to resolve complex customer issues. You will be responsible for fault isolation, root cause analysis, and documenting technical solutions for top-tier enterprise customers. The position requires strong networking expertise and the ability to communicate effectively with technical and non-technical stakeholders.
TAL's take
Strong Tier-1 cybersecurity firm offering a well-defined senior role in their focused services organization.
The JD clearly defines responsibilities, team interaction model with TAMs, and specific technical requirements.
Salaries at Palo Alto Networks
31.2 LPA average
Based on 34 Grapevine salary entries for Palo Alto Networks.
Engineering
0 - 2 years | L1
20 LPA average
Range: 17 - 23 LPA
Other roles
0 - 2 years | L1
12 LPA average
Range: 4 - 20 LPA
Other
2 - 4 years | 2
10 LPA average
Range: 10 - 10 LPA
Engineering
2 - 4 years | 2
15 LPA average
Range: 15 - 16 LPA
Must haves
- 4+ years of experience in client-facing, technical support roles
- Excellent written and verbal communication skills
- Experience in TCP/IP, Routing & Switching
- Strong ability to independently debug complex networks
- Flexibility to work shift hours as required
Tools and skills
Nice to have: radius, tacacs.
About the company
Global leader in cybersecurity and a well-recognized public company.
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