Technical Support Engineer
Kaseya is seeking a Technical Support Engineer to join their global team in Bengaluru, focusing on AI-powered IT management and cybersecurity solutions. The role involves managing and troubleshooting IT environments for MSPs and internal IT teams via chats, phones, and tickets. Required skills include proficiency in OS administration, network stack troubleshooting, active directory, and security tool management. Candidates must be comfortable working in a fast-paced environment with 24/7 rotational shifts.
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Experience
3-4 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Kaseya is seeking a Technical Support Engineer to join their global team in Bengaluru, focusing on AI-powered IT management and cybersecurity solutions. The role involves managing and troubleshooting IT environments for MSPs and internal IT teams via chats, phones, and tickets. Required skills include proficiency in OS administration, network stack troubleshooting, active directory, and security tool management. Candidates must be comfortable working in a fast-paced environment with 24/7 rotational shifts.
TAL's take
Solid mid-tier company role with clearly defined technical expectations, though hampered by 24/7 rotational shift requirements.
The JD provides a precise list of technical competencies and specific tasks, clearly outlining the role of an L1 support engineer.
Must haves
- Excellent knowledge of major operating systems - Windows, macOS & Linux
- Experience troubleshooting Network stack - VLAN, NAT, TCP/IP, DNS, DHCP
- Basic Windows Administration including Active Directory & Group policies
- Hands-on experience with Patch Management and system performance troubleshooting
- Ability to read/write SQL queries
- Experience with Antivirus, Antimalware, Defender, EDR, MDR tools
Tools and skills
Nice to have: comptia a+, comptia network+, comptia server+, comptia security+, mcp, mcts, mcit, ccna.
About the company
Established provider of IT management software with a large global footprint but lacks the elite status of Tier 1 tech firms.
Posts mentioning Kaseya
Hiring! REFERRAL!
HIRING! New roles at Kaseya ! Grab the opportunity now. Apply through my referral link: 1. Integration Engineer : https://lnkd.in/gFPHRsmu 2. Lead Integration Engineer : https://lnkd.in/gY4Y4mRj 3. Sr Sales Strategy and Operations Analyst : https://lnkd.in/gv6-5FqQ 4. Product Manager II ( UK Based Role ) : https://lnkd.in/gdiGptJY #hiring ##jobalert #jobs #engineering #engineer #tech
Anyone have referral
I am currently seeking a new opportunity. With solid experience in managing IT infrastructure and delivering support in dynamic MSP environments, I believe my background aligns well with the requirements of this role. Currently, I am working at Computerbilities as a Senior System Administrator, and previously, I held the role of Senior Engineer at Kaseya. My expertise spans across Microsoft 365 tools—including Exchange, SharePoint, Intune MDM—along with hands-on experience in security software, RMM tools, ConnectWise Manage, backup solutions, and antivirus technologies.
Anurag Kashyap's Apology Amid Brahmin Controversy
- Anurag Kashyap issued a public apology on Instagram after facing backlash for his remarks on the Brahmin community. - He stated that his apology was not for his post but for a comment taken out of context, which led to threats against his family. - Kashyap emphasized that he won't take back his words but urged critics to spare his family from abuse. - He criticized the Brahmin community for hiding behind scriptures and called them out for their actions. - A formal complaint has been filed against Kashyap, and the controversy continues amid the release of the movie 'Phule'. Source: [Hindustan Times](https://www.hindustantimes.com/entertainment/bollywood/anurag-kashyap-apologises-after-complaint-over-his-brahmin-remark-in-phule-row-asks-trolls-to-spare-women-in-his-family-101745031287195.html), [Ndtv](https://www.ndtv.com/india-news/anurag-kashyaps-apology-after-outrage-over-urinate-on-brahmins-remark-8200586), [Mint](https://www.livemint.com/news/trends/anurag-kashyap-apologies-after-row-over-brahmin-remark-says-auraton-ko-baksh-do-itna-sanskaar-toh-11745029389992.html)