IT Customer Service Associate
Accenture is hiring an IT Customer Service Associate to handle non-voice interactions including email, web, and chat support for US-based clients. The role involves managing customer queries, resolving complaints within SLAs, and utilizing CRM and MS Excel tools. Candidates should have 1-3 years of experience and must be comfortable working rotational US shifts. This is an individual contributor role focused on routine problem resolution within a dedicated support team.
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Experience
1-3 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Accenture is hiring an IT Customer Service Associate to handle non-voice interactions including email, web, and chat support for US-based clients. The role involves managing customer queries, resolving complaints within SLAs, and utilizing CRM and MS Excel tools. Candidates should have 1-3 years of experience and must be comfortable working rotational US shifts. This is an individual contributor role focused on routine problem resolution within a dedicated support team.
TAL's take
Solid tier-2 global consultancy with a well-defined, though generic, support role scope.
The role is clearly defined as non-voice customer support within an IT services vertical with specific skill expectations.
Salaries at Accenture
12.7 LPA average
Based on 5,661 Grapevine salary entries for Accenture.
Information Technology
0 - 2 years | L12
3 LPA average
Range: 2 - 8 LPA
Human Resources
0 - 2 years | L12
5 LPA average
Range: 4 - 8 LPA
Accounting
0 - 2 years | L12
6 LPA average
Range: 5 - 8 LPA
Operations
0 - 2 years | L12
3 LPA average
Range: 2 - 5 LPA
Must haves
- 1 to 3 years experience
- Excellent written and spoken English
- Strong comprehension and analytical skills
- Functional knowledge of CRM solutions and MS Excel
- Willingness to work US shifts in a 24/7 environment
Tools and skills
Nice to have: telecom industry knowledge.
About the company
Accenture is a global professional services firm, tiered as 2 in the context of pure engineering/tech-focused startups, though it is a massive enterprise.
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