Trust & Safety Operations Manager
The Knot Worldwide is seeking a strategic Trust & Safety Operations Manager in Gurugram to lead a team of analysts. You will oversee daily queue performance, handle complex escalations, and partner with global cross-functional teams to maintain platform safety. This role requires expertise in moderation tools and a commitment to maintaining established SLAs. It is a hybrid position that includes a non-traditional work schedule to ensure global coverage.
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Experience
5+ years
Function
Operations
Work mode
Hybrid, India
Company
Tier 2
What you will work on
The Knot Worldwide is seeking a strategic Trust & Safety Operations Manager in Gurugram to lead a team of analysts. You will oversee daily queue performance, handle complex escalations, and partner with global cross-functional teams to maintain platform safety. This role requires expertise in moderation tools and a commitment to maintaining established SLAs. It is a hybrid position that includes a non-traditional work schedule to ensure global coverage.
TAL's take
Solid established company with a well-defined management role in operations, despite the non-traditional shift requirements.
Clear expectations regarding team management, operational metrics, and shift requirements.
Must haves
- 5+ years total experience in Trust & Safety, moderation, or risk operations
- 1-2 years direct people management experience
- Proven experience managing team SLAs, KPIs, and QA frameworks
- Exceptional analytical and decision-making skills for high-stakes escalations
- Excellent written and verbal English communication skills
- Deep experience with enterprise ticketing and moderation platforms
Tools and skills
About the company
Established global product company but lacks flagship eng status compared to top-tier giants.
Posts mentioning The Knot Worldwide
The market can pay
I'll share an interview experience which made me think beyond recession A remote, content startup based in Bangalore was actively hiring last year (end of 2022). I applied for role of Enterpreuner in residence (whatever tf it means), mentioned to be 100% remote I reached out to one of three founders, he though pointed out that it will not be remote and I'll have to relocate. Probably a red flag, but didn't see too much into it He loops in second Co founder, who is nice. Shares a plan for interview, with a content assignment (free work?!) and asked my expected salary. Did the assignment, got feedback, not rejected 🤠I asked for 19-22LPA and they agreed. 1. It was more of long form content creation role 2. I did not have formal experience of content, only side projects I had to pull out of the interview due to personal reasons which would have restricted my relocation. But this really made me wonder how much can market give? Now, I am not sure if the startup was really dumb to throw so much money or I was actually very good 🤔
The breadth of things, and the speed at which Jio rolls out successful ventures is crazy!
Has the culture at all Indian companies become toxic because of the bad job market?
The leaders at these companies know that employees have limited avenues to return towards, so they are exploiting the employees? Comments in either case of Yes and No.