Technical Support Specialist
Sectigo is seeking a Technical Support Specialist for their Chennai office to support their global certificate lifecycle management customer base. The role involves first-line technical support, troubleshooting network and system issues, and documenting cases in ticketing systems. Candidates must have experience with TCP/IP, DNS, Active Directory, and Windows/Linux environments. This role requires working in shifts, including weekends and after-hours, to meet customer service needs.
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Experience
1-3 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Sectigo is seeking a Technical Support Specialist for their Chennai office to support their global certificate lifecycle management customer base. The role involves first-line technical support, troubleshooting network and system issues, and documenting cases in ticketing systems. Candidates must have experience with TCP/IP, DNS, Active Directory, and Windows/Linux environments. This role requires working in shifts, including weekends and after-hours, to meet customer service needs.
TAL's take
Solid tier-2 role in the cybersecurity domain with well-defined responsibilities and clear technical requirements.
The JD is extremely clear about responsibilities, technical requirements, and the working environment.
Must haves
- Minimum 1 year of experience in technical support or help desk
- Strong written and verbal English communication skills
- Solid understanding of TCP/IP networking fundamentals
- Working knowledge of DNS
- Familiarity with Active Directory
- Experience with Windows Server and/or Linux environments
Tools and skills
Nice to have: comptia network+, comptia security+, ccna, comptia a+, comptia cysa+, aws.
About the company
Sectigo is a well-established cybersecurity firm specializing in certificate management, operating as a mid-sized enterprise.
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