Application Production Support Engineer Generative AI
Citi is seeking an experienced Application Production Support Engineer to join their AI and DevOps platform team. This role focuses on maintaining the stability and performance of critical financial systems and CI/CD pipelines. You will collaborate with engineering teams on incident management, platform observability, and operational readiness. The position requires a deep background in production support and familiarity with modern cloud infrastructure and monitoring tools.
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Experience
6-8 years
Function
Support
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Citi is seeking an experienced Application Production Support Engineer to join their AI and DevOps platform team. This role focuses on maintaining the stability and performance of critical financial systems and CI/CD pipelines. You will collaborate with engineering teams on incident management, platform observability, and operational readiness. The position requires a deep background in production support and familiarity with modern cloud infrastructure and monitoring tools.
TAL's take
Solid role at a global financial institution with clear operational responsibilities in a hybrid support model.
The JD clearly outlines the support focus and platform responsibilities within the AI/DevOps context.
Must haves
- 6-8 years experience in technical support or platform operations
- Experience supporting IT services or infrastructure components
- Ability to contribute to technical discussions and design decisions
- Strong verbal and written communication skills
- Experience supporting operational workstreams
Tools and skills
Nice to have: generative ai, ci/cd, configuration management, red hat openshift, kubernetes, postgresql, oracle, mongodb, redis, java, python, go, prometheus, grafana, splunk, elk.
About the company
Global banking institution with significant internal technology operations but not a pure-play tech company.