Senior Specialist Program Manager, CX
The Senior Program Manager at NICE drives delivery for AI-driven customer experience software solutions by managing complex requirements across product, R&D, and executive teams. The role focuses on roadmap articulation, governance, and cross-organizational consensus to ensure timely feature delivery. Candidates must possess 10+ years of software project leadership and deep familiarity with Agile methodologies. This position operates in a hybrid environment, contributing to strategic initiatives at a global market leader.
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Experience
10+ years
Function
Program and Project Management
Work mode
Hybrid, India
Company
Tier 1
What you will work on
The Senior Program Manager at NICE drives delivery for AI-driven customer experience software solutions by managing complex requirements across product, R&D, and executive teams. The role focuses on roadmap articulation, governance, and cross-organizational consensus to ensure timely feature delivery. Candidates must possess 10+ years of software project leadership and deep familiarity with Agile methodologies. This position operates in a hybrid environment, contributing to strategic initiatives at a global market leader.
TAL's take
High-tier global company offering a strategic program management role involving AI-driven CX platforms.
The JD clearly defines the role, reporting line, responsibilities, and the intersection of cross-functional team management.
Salaries at NICE
23.3 LPA average
Based on 9 Grapevine salary entries for NICE.
Engineering
0 - 2 years
6 LPA average
Range: 6 - 6 LPA
Other roles
2 - 4 years
13 LPA average
Range: 13 - 13 LPA
Other roles
4 - 6 years
18 LPA average
Range: 11 - 25 LPA
Engineering
6 - 8 years
22 LPA average
Range: 22 - 22 LPA
Must haves
- 10+ years of project leadership in a cross-functional environment
- 10+ years hands-on experience in software development lifecycle
- 10+ years demonstrated success defining and launching products
- Functional experience with Agile/Scrum
- Ability to bridge technical and non-technical requirements
Tools and skills
Nice to have: pmp, certified scrum practitioner, certified scrum master.
About the company
NICE is a large, publicly traded global software company and recognized market leader.
Posts mentioning NICE
It is manager's birthday tomorrow. Have to write a nice message for him. Ideas?
Goodbye to such a nice product. It’s just better than Apple Podcasts. What can I shift to now?
Also, genuinely fuck Google. First Inbox and then this. I’m not gonna listen to my podcasts on YT Music, it doesn’t work at the same place for me :/
Pune made me more suicid**l af! Such a nice guy u was but i hate myself now