ITPM/ITSM
This is an IT Service Management role at Infosys focused on the problem management process. The candidate will work in a customer-centric capacity, managing user needs and collaborating across departments. Candidates should have 2-5 years of experience in ITSM and an understanding of the ITIL framework. Proficiency in communication and team collaboration is expected.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
2-5 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
This is an IT Service Management role at Infosys focused on the problem management process. The candidate will work in a customer-centric capacity, managing user needs and collaborating across departments. Candidates should have 2-5 years of experience in ITSM and an understanding of the ITIL framework. Proficiency in communication and team collaboration is expected.
TAL's take
Role at a well-known global IT services company, though scope is generic and entry-to-mid level.
The role is clearly defined within the ITSM domain with specific focus on problem management, though it is standard for IT service support.
Salaries at Infosys
10.3 LPA average
Based on 3,563 Grapevine salary entries for Infosys.
Operations
0 - 2 years | JL4 B
5 LPA average
Range: 3 - 7 LPA
Operations
2 - 4 years | JL4
4 LPA average
Range: 2 - 10 LPA
Operations
4 - 6 years | JL5
7 LPA average
Range: 3 - 16 LPA
Operations
6 - 8 years | JL5
8 LPA average
Range: 5 - 10 LPA
Must haves
- 2-5 years experience in ITSM
- Strong communication skills
- Customer centric mindset
- Understanding of ITIL framework and Problem Management Process
Tools and skills
Nice to have: itil foundation certification.
About the company
Infosys is a large, well-established global IT services company.
Posts mentioning Infosys
Infosys Lateral hire salary with 3.5 YOE
Hi All, I need to know what salary packages are offered by Infosys for lateral hires for the below role Role -Servicenow Developer 3.5 YOE Previous Package 5.25 LPA Please let me know in the comments. Much Appreciated!
Infosys Posted Quarter Revenue
Infosys vs UST Global
Hi All, i would like to have your suggesstion between these two companies for experienced professional.