Senior Technical Specialist for Customer Experience practice
Simcomm is hiring a Senior Technical Specialist to join their Customer Experience practice, focusing on cloud contact-center solutions for enterprise clients. The role involves end-to-end delivery including flow design, routing optimization, API integrations, and system deployment. Candidates must have 5-6 years of experience with enterprise CX platforms like Webex, Genesys, or NICE CXone. This is a permanent, full-time role requiring ownership of projects from design through go-live.
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Experience
5-6 years
Function
Engineering
Work mode
Onsite, India
Company
Tier 2
What you will work on
Simcomm is hiring a Senior Technical Specialist to join their Customer Experience practice, focusing on cloud contact-center solutions for enterprise clients. The role involves end-to-end delivery including flow design, routing optimization, API integrations, and system deployment. Candidates must have 5-6 years of experience with enterprise CX platforms like Webex, Genesys, or NICE CXone. This is a permanent, full-time role requiring ownership of projects from design through go-live.
TAL's take
Solid tier-2 company with a clear and well-defined technical scope for enterprise contact center systems.
Very clear responsibilities focused on contact center technology implementation and architecture.
Must haves
- 5–6 years hands-on contact centre technology experience
- Deep expertise in Webex Contact Center/Calling, Genesys Cloud, or NICE CXone
- Proven track record on enterprise-scale CX programmes
- Ability to take ownership from design to go-live
Tools and skills
About the company
unfamiliar company, default mid-tier