AI Implementation Manager (US Shift)
emPath Lab is seeking an AI Implementation Manager to lead enterprise onboarding and integration projects for their B2B SaaS platform. The role involves mapping customer workflows, managing API integrations, and leveraging AI tools to optimize delivery processes. Candidates should have a strong background in SaaS implementations and familiarity with automation platforms like Zapier, Workato, or Boomi. This is a highly consultative role requiring strong communication skills and an ownership mindset to drive enterprise customer success.
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Experience
Experience not specified
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
emPath Lab is seeking an AI Implementation Manager to lead enterprise onboarding and integration projects for their B2B SaaS platform. The role involves mapping customer workflows, managing API integrations, and leveraging AI tools to optimize delivery processes. Candidates should have a strong background in SaaS implementations and familiarity with automation platforms like Zapier, Workato, or Boomi. This is a highly consultative role requiring strong communication skills and an ownership mindset to drive enterprise customer success.
TAL's take
Solid tier-2 role in a defined SaaS implementation domain with clear responsibilities and ownership.
The JD clearly defines the implementation manager role, the specific integration tools to be used, and the consultative nature of the work.
Must haves
- Experience in SaaS implementations, onboarding, or technical consulting
- Strong understanding of APIs, webhooks, and SaaS workflows
- Experience with tools like Postman, Zapier, Workato, Boomi, or Make
- Ability to manage enterprise customers and complex onboarding programs
- High ownership mindset and strong problem-solving ability
Tools and skills
Nice to have: erp, crm, hrms, finance systems, psa, sql, sso/saml.
About the company
Unfamiliar company in the SaaS space, default mid-tier assignment.
Posts mentioning emPath Lab
IT Job lost its glory ?
Day by day we are seeing lot of negative news from one or the other reputed companies (Politics, toxicity). Getting into software role is gamble these days or coming (cuz... we Beggar cant be chooser). Things from here are likely to change for some of the person surely. There are folks preaching patience is the key, but likely talks about ethics and empathy they follow or do. (**atitude prevails) Everyone is planning to make others fool or control. People are working to show case and make himself secure in his role and he'll do whatever he can for it. and Even your leader have no autonomy but pushing to toxic chasing. (lack of vision **fooling) Remind me once a scar or experience hit you, you never forget it. You can choose to ignore and not talk about and move to other glorification of comparing package later in next org. I am not sure how many time such timeline have came in IT in past 30 years. But definitely the problems of today is different with diff pace and Zero empathy or ethics. cuz no one cares.
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