Program Manager
Leap is seeking a Program Manager to own customer experience and learning excellence for their frontline teams. The role involves designing micro-level user interactions, creating handcrafted L&D modules, and building scalable systems to improve operational performance. Candidates should have a strong background in CX or operations with a proven track record of building systems from scratch or scaling them. This is an hands-on builder's role that requires deep dive into data and user behavior to drive quality.
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Experience
3-6 years
Function
Program and Project Management
Work mode
Onsite, India
Company
Tier 2
What you will work on
Leap is seeking a Program Manager to own customer experience and learning excellence for their frontline teams. The role involves designing micro-level user interactions, creating handcrafted L&D modules, and building scalable systems to improve operational performance. Candidates should have a strong background in CX or operations with a proven track record of building systems from scratch or scaling them. This is an hands-on builder's role that requires deep dive into data and user behavior to drive quality.
TAL's take
Solid tier-2 startup with a well-defined builder role focusing on CX and L&D operations.
Very crisp definition of the role's mandate, responsibilities, and expected outcomes.
Must haves
- 3-6 years of experience in program management, CX, operations, or L&D
- Proven experience building 0-1 systems or scaling operations
- Experience going deep into user behavior and frontline execution
- Experience building training systems, playbooks, or quality frameworks
- Strong problem-solving ability
- High ownership mindset
About the company
Unfamiliar company, default mid-tier.
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