Customer Success Manager
This role is a strategic, client-facing position at a B2B SaaS company focusing on account growth and project delivery. The primary responsibilities include managing existing accounts, driving upsell and cross-sell opportunities, and overseeing project closure and SOW alignment. The candidate is expected to have experience with CRM tools and a strong background in IT services account management. The role involves high-level stakeholder interaction, including facilitating Quarterly Business Reviews.
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Experience
5+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
This role is a strategic, client-facing position at a B2B SaaS company focusing on account growth and project delivery. The primary responsibilities include managing existing accounts, driving upsell and cross-sell opportunities, and overseeing project closure and SOW alignment. The candidate is expected to have experience with CRM tools and a strong background in IT services account management. The role involves high-level stakeholder interaction, including facilitating Quarterly Business Reviews.
TAL's take
Solid mid-tier role with well-defined responsibilities, though limited brand signal due to confidential status.
Very clear responsibilities ranging from account farming to project closure and SOW management.
Must haves
- 5+ years in customer success, account management, or IT delivery
- Track record of growing accounts through farming in IT services
- Experience facilitating QBRs and senior business reviews
- Experience writing or co-authoring Statements of Work
- Experience formally closing IT projects and managing client acceptance
- Proficiency in CRM tools like Salesforce or HubSpot
Tools and skills
About the company
unfamiliar company, default mid-tier
Posts mentioning Confidential
Psychological Survey on Indian White-Collar Professionals 📊
Hello! I am a third-year B.Sc. Clinical Psychology student at Amity University, Mumbai. Currently, my classmates and I are conducting a research study as part of our academic dissertation on Job Monotony, Health Symptoms, and Work Behavior. We are actively seeking responses from working individuals. ✅ Eligibility Criteria for participation: 1. Indian White-Collar Working Professionals 2. Working Full-Time (offline, online, or hybrid) 3. Work experience of at least 6 months in one job position 4. Age Range - 21 to 55 years 📎 Survey Link: https://docs.google.com/forms/d/e/1FAIpQLScrBs8zPh9ysxyYJVRF_FXnyM7hicjxBiLIs5ApFQjhJl2LbA/viewform?usp=publish-editor Participation in this study is completely voluntary. All responses and personal information received will be kept confidential and will solely be used for academic and research purposes. We request you to share the survey form link with your fellow co-workers, too. Every response we receive would be highly invaluable for our study, and we would greatly appreciate your time and support. Thank you!
Need advice
If I mention in my negotiation round that I have an offer letter from another company, will they ask me to show it? I actually have my friend’s offer letter, so I was thinking of using it during the negotiation. Is this a good idea? Any suggestions? Can I tell them If they ask me to show an offer letter or mail As it's confidential I can't show you.?
Tata Technologies' Data Breach by Ransomware Gang
- Hunters International ransomware group claims to have stolen data from Tata Technologies, leaking personal and confidential information. - The leaked data includes details of current and former employees, purchase orders, and contracts with customers in India and the US. - The data set reportedly contains over 730,000 documents, totaling about 1.4 terabytes in size. - Tata Technologies confirmed a ransomware attack in January but has not commented on the latest data leak. - Hunters International is a relatively new ransomware-as-a-service group with possible links to the disrupted Hive gang. Source: [TechCrunch](https://techcrunch.com/2025/03/11/tata-technologies-data-leaked-by-ransomware-gang/)