RRN00088 - Application Tech Support Practitioner
Accenture services Pvt Ltd is seeking an Application Tech Support Practitioner in Gurugram to join their support operations. The role focuses on ensuring production system availability, driving incident and outage resolution, and facilitating service restoration. Candidates are required to have foundational knowledge in service desk management and voice support. The position also involves establishing disaster recovery procedures and maintaining data retention practices.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Accenture services Pvt Ltd is seeking an Application Tech Support Practitioner in Gurugram to join their support operations. The role focuses on ensuring production system availability, driving incident and outage resolution, and facilitating service restoration. Candidates are required to have foundational knowledge in service desk management and voice support. The position also involves establishing disaster recovery procedures and maintaining data retention practices.
TAL's take
The role is at a well-known global services firm, but the scope is entry-level support with generic requirements.
The JD clearly defines the support function but uses somewhat generic language for the responsibilities and skill requirements.
Must haves
- Beginner proficiency in Service Desk Management
- Beginner proficiency in Service Desk Voice Support
- Bachelor's Degree in relevant field of studies
Tools and skills
Nice to have: customer service, technical troubleshooting, communication skills, problem resolution, time management.
About the company
Accenture is a major global professional services firm, placing it in the upper tier of mid-to-large service organizations.
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