Customer Experience Assistant Manager
This role at a premier sports organisation in Singapore involves managing front-of-house operations, mentoring the customer service team, and overseeing multi-channel customer communications. The successful candidate will handle escalations, support program enrolments, and maintain high standards of service excellence. Proficiency in Zendesk or similar CRM systems and experience in a supervisory capacity are required. The role requires a candidate capable of balancing leadership with hands-on operational work in a family-oriented sports environment.
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Experience
3-5 years
Function
Support
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
This role at a premier sports organisation in Singapore involves managing front-of-house operations, mentoring the customer service team, and overseeing multi-channel customer communications. The successful candidate will handle escalations, support program enrolments, and maintain high standards of service excellence. Proficiency in Zendesk or similar CRM systems and experience in a supervisory capacity are required. The role requires a candidate capable of balancing leadership with hands-on operational work in a family-oriented sports environment.
TAL's take
Stable tier 2 firm role with clearly defined responsibilities in a customer-facing support and management capacity.
The JD provides a very clear breakdown of daily operational, supervisory, and system-specific responsibilities.
Must haves
- 3-5 years customer service experience
- 1-2 years in a senior or supervisory capacity
- Experience handling customer escalations sensitively
- Comfortable owning ticketing systems such as Zendesk or CRM platforms
- Strong written and verbal communication skills
Tools and skills
About the company
Robert Walters is a global recruitment consultancy firm, categorized as tier 2 due to its established market presence.
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