Key Account Manager (CSM)
Truein is a growing B2B SaaS company focused on attendance and timesheet solutions using AI and face recognition. The Customer Success Manager will drive activation, engagement, retention, and growth for enterprise and mid-market clients. Responsibilities include customer onboarding, product training, quarterly business reviews, and facilitating upsell/cross-sell opportunities. The role requires significant experience in SaaS customer-facing positions and strong analytical skills.
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Experience
5-8 years
Function
Business Development
Work mode
Onsite, India
Company
Tier 2
What you will work on
Truein is a growing B2B SaaS company focused on attendance and timesheet solutions using AI and face recognition. The Customer Success Manager will drive activation, engagement, retention, and growth for enterprise and mid-market clients. Responsibilities include customer onboarding, product training, quarterly business reviews, and facilitating upsell/cross-sell opportunities. The role requires significant experience in SaaS customer-facing positions and strong analytical skills.
TAL's take
Solid tier-2 B2B SaaS role with clear ownership of enterprise customer success and revenue expansion.
Clear and well-defined responsibilities, scope, and target customer segments for a customer success role.
Must haves
- 5 to 8 years of experience in SaaS or software product company
- Customer-facing role experience
- Experience working with enterprise customers
- Process-oriented and analytical mindset
- Excellent verbal and written communication skills
- Bachelor's degree or equivalent in Computer Science or related field
Tools and skills
About the company
Growth-stage B2B SaaS company, lacks flagship tier-1 status.
Posts mentioning Truein
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