Operations Team Lead
Relay Human Cloud is seeking an Operations Team Lead in Vadodara to oversee service delivery for US-based clients while scaling a regional team. The role focuses on end-to-end people management, KPI tracking, and driving operational excellence through SOPs and process improvements. The ideal candidate will have extensive experience in operations and team leadership with a background in managing global stakeholders. This position offers the opportunity to drive strategic growth and process efficiency within a dynamic, service-oriented environment.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
5-8 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Relay Human Cloud is seeking an Operations Team Lead in Vadodara to oversee service delivery for US-based clients while scaling a regional team. The role focuses on end-to-end people management, KPI tracking, and driving operational excellence through SOPs and process improvements. The ideal candidate will have extensive experience in operations and team leadership with a background in managing global stakeholders. This position offers the opportunity to drive strategic growth and process efficiency within a dynamic, service-oriented environment.
TAL's take
Solid mid-level leadership role within an established global service provider, offering clear ownership and team management responsibilities.
The role has a well-defined set of responsibilities centered on service delivery, team management, and operations, fitting the 'Team Lead' profile clearly.
Must haves
- 5-8 years relevant experience in operations or service delivery
- Experience in team leadership and people management
- Strong analytical skills and KPI tracking
- Proven experience with SOP creation and quality frameworks
- Excellent communication skills for global stakeholders
About the company
Established staff augmentation company with international operations, but lacks the specific profile of top-tier global or major Indian unicorns.