TikTok Shop - After-sales Operations Program Manager
TikTok is seeking an After-sales Operations Program Manager for their GNE organization in Singapore to build out US return and arbitration infrastructure. The role involves managing return network processes, arbitration policy execution, and collaborating with Product and Logistics teams to optimize user experience. Candidates require experience in e-commerce operations or logistics and must be capable of data-driven cross-functional strategy. This is a critical role for scaling TikTok's e-commerce trust and safety.
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Experience
3+ years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 1
What you will work on
TikTok is seeking an After-sales Operations Program Manager for their GNE organization in Singapore to build out US return and arbitration infrastructure. The role involves managing return network processes, arbitration policy execution, and collaborating with Product and Logistics teams to optimize user experience. Candidates require experience in e-commerce operations or logistics and must be capable of data-driven cross-functional strategy. This is a critical role for scaling TikTok's e-commerce trust and safety.
TAL's take
Strong tier-1 company brand, clear role definition within a critical operations function for the shop division.
The JD clearly defines responsibilities across returns and arbitration within a specific e-commerce governance team.
Must haves
- 3+ years in e-commerce operations, logistics, or customer service
- Experience in after-sales operations, return logistics, or dispute resolution
- Ability to lead complex, cross-functional strategy initiatives
- Strong analytical and structured thinking skills
- Bachelor's degree or equivalent practical experience
Tools and skills
Nice to have: sql.
About the company
TikTok is a global tier-1 tech company with a massive engineering and operations presence.
Posts mentioning TikTok
US' plans to ban Tiktok. If they actually pull this off, this is a BIG loss for Bytedance and a BIG win for Instagram.
TikTok is like swiss knife
Social commerce, live streams, music app, and now text 🥲
Trump Seeks Supreme Court Delay on TikTok Ban
- President-elect Donald Trump has requested the Supreme Court to delay the TikTok ban set for January 19, aiming for a political resolution. - The Biden administration supports the ban, citing national security concerns, while Trump emphasizes negotiation to protect free speech. - The Supreme Court will hear arguments on January 10, with a decision expected before the ban's effective date. Source: [Cnn](https://www.cnn.com/2024/12/27/politics/tiktok-supreme-court-trump-biden-briefs/index.html), [Chicago Tribune](https://www.chicagotribune.com/2024/12/27/trump-supreme-court-delay-tiktok-ban/), [Newsweek](https://www.newsweek.com/donald-trump-asks-supreme-court-pause-potential-tiktok-ban-2006832), [Apnews](https://apnews.com/article/tiktok-ban-supreme-court-trump-b96013a8447e9bdb5508ebe436aadf9a), [Insider](https://www.businessinsider.com/donald-trump-asks-supreme-court-tiktok-ban-law-on-hold-2024-12), [New York Post](https://nypost.com/2024/12/27/us-news/trump-asks-supreme-court-to-halt-tiktok-ban-from-taking-effect/), [Nbc News](https://www.nbcnews.com/politics/donald-trump/trump-urges-supreme-court-hit-pause-law-ban-tiktok-us-month-rcna185606)