Commercial Excellence Specialist
Alfa Laval is seeking a Commercial Excellence Specialist based in Pune to own and implement the Lead-to-Order process. You will manage lead tracking, provide CRM insights, and support the sales team with data analysis. The role requires strong expertise in CRM tools and data-driven business practices to improve conversion rates. This is a central role for optimizing customer experience and commercial operations within a global industrial firm.
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Experience
5-8 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Alfa Laval is seeking a Commercial Excellence Specialist based in Pune to own and implement the Lead-to-Order process. You will manage lead tracking, provide CRM insights, and support the sales team with data analysis. The role requires strong expertise in CRM tools and data-driven business practices to improve conversion rates. This is a central role for optimizing customer experience and commercial operations within a global industrial firm.
TAL's take
Solid role at a well-regarded global industrial company with clear, defined responsibilities in commercial operations.
Clear, well-defined responsibilities focused on lead-to-order processes and CRM management.
Salaries at Alfa Laval
18.5 LPA average
Based on 3 Grapevine salary entries for Alfa Laval.
Product Management
4 - 6 years
29 LPA average
Range: 29 - 29 LPA
Other roles
4 - 6 years
7 LPA average
Range: 7 - 7 LPA
Engineering
10 - 12 years
19 LPA average
Range: 19 - 19 LPA
Must haves
- 5-8 years of experience in sales and marketing processes
- In-depth knowledge of lead-to-order process and CRM functionalities
- Advanced skills in Excel and PowerPoint
- Engineering degree
- Experience managing large and diverse stakeholder groups
Tools and skills
Nice to have: erp, power bi.
About the company
Established global industrial engineering firm with long history, but not a software-focused Tier 1 company.
Posts mentioning Alfa Laval
Looking for referral in business operation and customer success roles.
#referrals #indianstartups #startups Looking for referral in business operation and customer success roles. Zishan Pangarkar Mumbai, India, +917020655084, zishansp96@gmail.com Date of birth 22nd March 1996 Nationality Indian P R O F I L E Experienced supply chain professional with 8 years in the shipping industry. Proficient in SAP ERP, Salesforce, and supply chain management. Skilled in customer success, sales operations, logistics optimization, warehouse management, and vendor relationships. S K I L L S Revenue Growth Leadership Time Management Communication Skills Supply Chain Operations Stakeholder Management E M P L OY M E N T H I S TO RY Feb 2024 Multi-Carrier Inland Partner, Maersk Line Mumbai Enhance tender management through strategic analysis, coordinate inland requirements, and prepare. Negotiation Packages for key clients. Support compliance reporting, client performance measurement, and key initiatives. Jul 2022 — Jan 2024 SCM Customer Success Partner, Maersk Line Mumbai Streamlined supply chain operations, led process improvements, enhanced vendor relationships, and ensured customer satisfaction. Mar 2020 — Jun 2022 Sales Operations Expert - Supply Chain and Logistics, Maersk Line Mumbai Managed Distribution Center performance, P&L, inventory, quality audits, and led team development. May 2019 — Feb 2020 SCM Process Expert, Maersk Line Mumbai Oversaw logistics, warehousing, and inventory, driving cost-efficient initiatives and compliance. May 2017 — Apr 2019 Logistics Senior Associate, Maersk Line Mumbai Coordinated order management, logistics operations, supplier development, and inventory control. Dec 2014 — Nov 2016 Customer Service Associate, Alfa Soft Solutions Pune Prepared documents, managed finance activities, handled escalations, and boosted sales. E D U C AT I O N Jan 2022 — Present Post Graduate Program - Operation Management, Great Lakes Institute of Management Chennai.
OG Marketing still working 🤯
Good to see 13 lacs+ Jee aspirants even amidst news of tech recession and what not. If we assume 15M+ strong tech Workforce of India then 1M is knocking the door 🚪 every year. 💯% scoring in boards exam to exam like JEE, few alfa still able to get out of trap of snap and insta. What do u think 💭 guys?
Looking for a referral in business operation and customer success roles
#referrals Looking for referral in business operation and customer success roles. Zishan Pangarkar Mumbai, India, +917020655084, zishansp96@gmail.com Date of birth 22nd March 1996 Nationality Indian P R O F I L E Experienced supply chain professional with 8 years in the shipping industry. Proficient in SAP ERP, Salesforce, and supply chain management. Skilled in customer success, sales operations, logistics optimization, warehouse management, and vendor relationships. S K I L L S Revenue Growth Leadership Time Management Communication Skills Supply Chain Operations Stakeholder Management E M P L OY M E N T H I S TO RY Feb 2024 Multi-Carrier Inland Partner, Maersk Line Mumbai Enhance tender management through strategic analysis, coordinate inland requirements, and prepare. Negotiation Packages for key clients. Support compliance reporting, client performance measurement, and key initiatives. Jul 2022 — Jan 2024 SCM Customer Success Partner, Maersk Line Mumbai Streamlined supply chain operations, led process improvements, enhanced vendor relationships, and ensured customer satisfaction. Mar 2020 — Jun 2022 Sales Operations Expert - Supply Chain and Logistics, Maersk Line Mumbai Managed Distribution Center performance, P&L, inventory, quality audits, and led team development. May 2019 — Feb 2020 SCM Process Expert, Maersk Line Mumbai Oversaw logistics, warehousing, and inventory, driving cost-efficient initiatives and compliance. May 2017 — Apr 2019 Logistics Senior Associate, Maersk Line Mumbai Coordinated order management, logistics operations, supplier development, and inventory control. Dec 2014 — Nov 2016 Customer Service Associate, Alfa Soft Solutions Pune Prepared documents, managed finance activities, handled escalations, and boosted sales. E D U C AT I O N Jan 2022 — Present Post Graduate Program - Operation Management, Great Lakes Institute of Management Chennai.