Customer Account Rep II
The Customer Account Representative at RUCKUS Networks will provide administrative support and resolve enterprise customer queries. Responsibilities include handling incoming support tickets, managing account licensing, and triaging cases between internal cross-functional teams. Candidates should have experience with CRM systems and strong active listening skills to ensure high CSAT and timely resolution of backlog. The role requires a candidate capable of working in a fast-paced environment with a commitment to customer excellence.
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Experience
3+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
The Customer Account Representative at RUCKUS Networks will provide administrative support and resolve enterprise customer queries. Responsibilities include handling incoming support tickets, managing account licensing, and triaging cases between internal cross-functional teams. Candidates should have experience with CRM systems and strong active listening skills to ensure high CSAT and timely resolution of backlog. The role requires a candidate capable of working in a fast-paced environment with a commitment to customer excellence.
TAL's take
Solid mid-tier networking company with a clearly defined, albeit repetitive, support role.
The JD provides a very clear breakdown of daily support tasks, KPIs, and the team structure.
Must haves
- Minimum Diploma or Graduation
- 3+ years of experience in customer service
- Familiarity with CRM systems
- Strong customer handling and active listening skills
- Clear and professional written and verbal communication
Tools and skills
About the company
Established networking hardware and solutions company, reputable in enterprise infrastructure.
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