Head of Agency Operations
Syncopated Marketing is an email and SMS marketing agency servicing D2C ecommerce brands. This leadership role involves building the operational backbone, scaling the delivery team from 12 to 30+, and maintaining high SLAs for international clients. You will partner with the founder to manage resource allocation and strategic growth. The ideal candidate has deep experience in digital agency delivery and a strong analytical mindset.
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Experience
7+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 3
What you will work on
Syncopated Marketing is an email and SMS marketing agency servicing D2C ecommerce brands. This leadership role involves building the operational backbone, scaling the delivery team from 12 to 30+, and maintaining high SLAs for international clients. You will partner with the founder to manage resource allocation and strategic growth. The ideal candidate has deep experience in digital agency delivery and a strong analytical mindset.
TAL's take
Mid-level operational leadership role in a niche agency, providing clear ownership but limited by tier-3 company profile.
Clear responsibilities, well-defined team structure, and precise expectations regarding SOPs and performance metrics.
Must haves
- 7+ years in digital or creative agencies
- Experience leading delivery across multiple accounts
- Working knowledge of email marketing (Klaviyo/Omnisend)
- Comfortable with capacity planning and team productivity metrics
- System-builder mindset for designing SOPs
- Excellent English for international client communication
Tools and skills
About the company
Small digital agency with fewer than 100 employees, currently scaling.