PRODUCTION SPECIALIST L3
Wipro is seeking a Production Specialist to provide technical support and issue resolution for process-related queries. The role involves managing client transactions, troubleshooting product issues, and ensuring adherence to service level agreements. Candidates must possess 5-8 years of experience with proficiency in Geographic Information Systems and mapping software. The position requires strong diagnostic, communication, and documentation skills to maintain operational excellence.
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Experience
5-8 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Wipro is seeking a Production Specialist to provide technical support and issue resolution for process-related queries. The role involves managing client transactions, troubleshooting product issues, and ensuring adherence to service level agreements. Candidates must possess 5-8 years of experience with proficiency in Geographic Information Systems and mapping software. The position requires strong diagnostic, communication, and documentation skills to maintain operational excellence.
TAL's take
Tier-2 IT services role with clearly defined technical support responsibilities and specific experience requirements.
Clear and coherent job description focused on technical support, troubleshooting, and domain expertise in mapping systems.
Salaries at Wipro
12.6 LPA average
Based on 1,586 Grapevine salary entries for Wipro.
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Accounting
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5 LPA average
Range: 5 - 5 LPA
Operations
0 - 2 years | A3
4 LPA average
Range: 2 - 10 LPA
Must haves
- 5-8 years of experience
- Geographic Information Systems (Maps) expertise
- Technical support and troubleshooting skills
- Adherence to process SLAs and quality standards
- Customer service and communication skills
Tools and skills
About the company
Wipro is a large established IT services company with global operations.
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