Helpdesk Associate - ITIL
NTT DATA is hiring a Helpdesk Associate to join their team in Noida. The role involves performing diagnostics, resolving L1 incidents, and routing complex issues. Candidates must have experience with Windows, ITSM platforms like ServiceNow, and Active Directory. The position requires working in rotational 24x7 shifts onsite.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
1-3 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
NTT DATA is hiring a Helpdesk Associate to join their team in Noida. The role involves performing diagnostics, resolving L1 incidents, and routing complex issues. Candidates must have experience with Windows, ITSM platforms like ServiceNow, and Active Directory. The position requires working in rotational 24x7 shifts onsite.
TAL's take
Solid role at a well-established global IT services firm, though support desk roles are typically lower in overall seniority/complexity.
The JD is extremely specific regarding tasks, toolsets (ServiceNow, Avaya), and expectations for a support role.
Salaries at NTT DATA
17.6 LPA average
Based on 114 Grapevine salary entries for NTT DATA.
Research
0 - 2 years | L2
6 LPA average
Range: 6 - 6 LPA
Engineering
0 - 2 years | L2
3 LPA average
Range: 3 - 3 LPA
Other roles
0 - 2 years | L2
7 LPA average
Range: 5 - 10 LPA
Operations
2 - 4 years | L4
7 LPA average
Range: 7 - 7 LPA
Must haves
- Graduate degree preferably in technical field
- 1-3 years experience
- Excellent customer handling skills
- Strong troubleshooting knowledge of Windows 11 and PC hardware
- Working knowledge of Active Directory and MS Excel
- Working knowledge of ITSM platforms like ServiceNow
- Understanding of ITIL practices
Tools and skills
About the company
Global IT services company, recognized as a major provider in business and technology services.
Posts mentioning NTT DATA
Ntt data information processing services. How is the company? And how much variable is actually received by emps.
Need suggestion on salary
Hi i have 5.5 years in sap MM and hae hands on exp in sd/wm and cloud along with certifications Am getting 12.62 LPA at ltimindtree What shd be my ask in other companies? And also received a call from NTT data and they were saying 16LPA along with 10% variable and they were upfront saying that there cant be any negotiations on this and 3 days WFO and also need confirmation that i wont get retained and no other offer will be entertained, Is this right approach?
Anyone from NTT data referral
Anyone willing to refer me