Customer Support - Voice Expert
Capgemini is seeking a customer support voice expert to manage service delivery and inbound/outbound communications. The role requires handling support tickets in a Citrix-based environment using Oracle and Salesforce. Candidates should possess strong communication skills and be prepared for a 24/7 night shift schedule. This position is suitable for graduates looking for a career path within a global consulting firm.
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Experience
1-3 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Capgemini is seeking a customer support voice expert to manage service delivery and inbound/outbound communications. The role requires handling support tickets in a Citrix-based environment using Oracle and Salesforce. Candidates should possess strong communication skills and be prepared for a 24/7 night shift schedule. This position is suitable for graduates looking for a career path within a global consulting firm.
TAL's take
Large global consultancy firm, but role is a standard BPO/support position with limited scope.
Clear and coherent role description for a customer support position.
Salaries at Capgemini
11.2 LPA average
Based on 2,138 Grapevine salary entries for Capgemini.
Information Technology
0 - 2 years | B1
3 LPA average
Range: 2 - 4 LPA
Human Resources
0 - 2 years | B1
6 LPA average
Range: 4 - 8 LPA
Accounting
0 - 2 years | B1
12 LPA average
Range: 12 - 12 LPA
Operations
0 - 2 years | B1
7 LPA average
Range: 2 - 14 LPA
Must haves
- 1-3 years experience
- Graduate degree (BA or B.Com)
- Proficiency in English
- Ability to work 24/7 night shifts
- Basic knowledge of Oracle and Salesforce
- Familiarity with Citrix environment
Tools and skills
About the company
Global IT services company with significant scale, but not a Tier-1 tech product unicorn.
Posts mentioning Capgemini
Capgemini fake hiring
Why is Capgemini doing fake hiring. I mean they are taking interviews multiple times. Is they really show casing the hiring of clients? I have attended 10 times for Capgemini interview for plsql developer position in last 1 month. Everytime some 3ed party recruiter call me and take details ofnmy alternative email and arrange a call from Capgemini. And loop continue. Why these PPL waste our time.
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