Continuous Improvement Manager
KMK Ventures is hiring a Continuous Improvement Manager to drive operational excellence across their US-based accounting and support services. The role involves leading process improvement projects, improving KPIs like SLA and CSAT, and performing root cause analysis. Candidates must have extensive BPO/KPO experience and Lean Six Sigma certification. This position focuses on driving automation and productivity initiatives in an onsite Ahmedabad-based environment.
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Experience
7+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
KMK Ventures is hiring a Continuous Improvement Manager to drive operational excellence across their US-based accounting and support services. The role involves leading process improvement projects, improving KPIs like SLA and CSAT, and performing root cause analysis. Candidates must have extensive BPO/KPO experience and Lean Six Sigma certification. This position focuses on driving automation and productivity initiatives in an onsite Ahmedabad-based environment.
TAL's take
Solid mid-tier firm with a clearly defined operational excellence role and specific methodology requirements.
Clear title, explicit project management methodology, and defined scope in a BPO/KPO environment.
Must haves
- 7+ years experience in BPO / KPO / Shared Services
- Exposure to US-process operations
- Lean Six Sigma Green Belt certification
- Strong experience in productivity / quality improvement initiatives
- Advanced Excel skills
Tools and skills
Nice to have: power bi, vba, rpa.
About the company
Established accounting/tax solutions firm with 900+ employees, fitting the mid-stage established company profile.