Customer Support -Gurugram
VOXMERGE is hiring a Customer Support Representative in Gurugram to manage customer queries and provide technical solutions. The core responsibilities include resolving issues, ensuring customer satisfaction, and collaborating with internal teams to improve service. Candidates should possess strong interpersonal skills and the ability to troubleshoot technical problems efficiently. The role focuses on delivering high-quality support through empathy and analytical thinking.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
VOXMERGE is hiring a Customer Support Representative in Gurugram to manage customer queries and provide technical solutions. The core responsibilities include resolving issues, ensuring customer satisfaction, and collaborating with internal teams to improve service. Candidates should possess strong interpersonal skills and the ability to troubleshoot technical problems efficiently. The role focuses on delivering high-quality support through empathy and analytical thinking.
TAL's take
Entry-level support role at a company with limited public visibility and generic responsibilities.
The role is clearly defined as a customer support function with specific expectations regarding communication and troubleshooting.
Must haves
- Proficiency in Customer Support
- Strong Interpersonal and communication skills
- Familiarity with Technical Support processes
- Analytical Skills
- Problem-solving abilities
Tools and skills
Nice to have: crm systems.
About the company
unfamiliar company, default mid-tier