Assistant Manager, CX (Customer Experience)
Marina Bay Sands is hiring an Assistant Manager for Customer Experience to oversee event coordination and client satisfaction. The role involves managing end-to-end event processes for small to medium groups, handling administrative documentation, and supporting senior managers on VIP events. Proficiency in systems like EBMS, POS, and Service Now is required to manage logistics and service requests. The position requires strong communication skills and the ability to work in a deadline-driven environment.
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Experience
3+ years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
Marina Bay Sands is hiring an Assistant Manager for Customer Experience to oversee event coordination and client satisfaction. The role involves managing end-to-end event processes for small to medium groups, handling administrative documentation, and supporting senior managers on VIP events. Proficiency in systems like EBMS, POS, and Service Now is required to manage logistics and service requests. The position requires strong communication skills and the ability to work in a deadline-driven environment.
TAL's take
Solid role at a globally recognized integrated resort, offering clear responsibility for event management and client satisfaction.
The JD is highly specific regarding the scope of event management duties, systems used, and the types of groups handled.
Must haves
- Minimum 3 years experience in a similar role
- Project management skills
- Experience handling multiple deadlines and schedules autonomously
- Diploma and above
Tools and skills
About the company
Large, well-known hospitality and entertainment corporation, but not a tech-native entity.
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